I was looking for a new garage door for a 40 year old home I bought in Fremont, and first I looked at the big box stores which I'll refer to by their first two letters Ho, Lo, and Se. I then went to check on an independent garage door service I used in the past which was a little cheaper, but basically, all prices quoted were comparable for just a basic garage door (no windows) and the least expensive motor. But then I saw an ad by R&S on CL. It offered a package deal which not only significantly beat the quotes I got, but offered a garage door with windows! and a better motor. I was skeptical at first, it being CL, but I checked the reviews on Yelp and they seemed pretty good, so I contacted them. I spoke with Dave, who is the Regional Division manager, and we set up an appointment for him to come out and look at my home, and sure enough he stuck with the offer on CL, and I accepted the quote on the spot. I chose the color, panel, and window design, and a few days later the R&S receptionist phoned me to set up an appointment for me for the installation a week later (actually just yesterday morning). On the installation day, John, the installer came out and actually came a half hour earlier than scheduled. He was a very friendly personable guy. At first I was a little bit worried that he was the only installer, but sure enough, 4 hours later, he completed a wonderful installation. When it came time to inspect, John went out of his way to show me about the features of the new garage door. He made sure my garage was cleaned of any installation debris and took away my old garage door and motor. He was a great guy. In short, it was a good experience. I felt I got a great deal and excellent service from R&S. I would highly recommend them. If you contact them, ask for Dave K., their regional manager, and John the installer. I don't think you can go wrong with this team.