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Read what our amazing customers have to say about us!
5 star reviews
I called this company out yesterday and they came right away and installed new springs for our garage door. The installer was great, quick and very pleasant. The price given was awesome and I was quoted a wonderful warranty (which was incorrect) but the co honored what I was told. This company has been so professional and very nice. I would call them again.
Dave is the man! Garage came off the rails and landed on my car. He came very promptly and fixed the issue with precision and many years of experience. Highly recommended!
Union City, CA
A hinge on my gate broke several months ago and was very difficult to open and close. I had seen gate repair trucks from R & S of Southern Alameda County working on gates in the area. I contacted them and Nick took time from his busy schedule to give me estimates of that repair jobs and two unrelated new jobs. It took me a while to get back to them, but I did, simplifying the task along the way. Finally we agreed to a time and materials type job in which I ordered the materials in advance. The materials did not arrive on time but the R & S folks were patient with me. Finally the hinges arrived. I let R & S know, and within a few days Joel and his co-worker arrived and repaired the gate in a very efficient and quality manner. The gate appears very solid now, and Joel's co-worker added even an innovative gate handle. I plan to use R & S for in the future for my other gate related jobs.
All the guys that came out to help with the garage door problem I had were great. John Hackett who did the actual repair, etc. was timely, courteous, friendly, and knew his trade. Work was done and completed as promised. Kudos to John and all, even the phone and office staff.
It was time to replace my 23yr old door. Who better to call than R&S since they put in my last one. Worked with Dave, who explained all the options and helped me pick the perfect door for my crib. On installation day John H. was here bright and early. He explained everything and went to work. A couple hrs later and poof... I had a new door. No worries, no fuss.
I had a very positive experience with R&S. I called about a problem and was given an option for a technician to come that night if it were an urgent situation (at a premium labor rate) or the next morning (at the regular price). It is always nice to have an option. The technician (Joel) came the following morning and was extraordinary. He quickly identified the problem and proposed a few solutions. He was articulate and polite. He was also the most communicative technician I have worked with. Specifically, he always calls me when he was on his way or when e arrived at the house. He called to provide progress reports. He kept me in touch with the main office. In summary, I highly recommend Joel and commend R&S for excellent service.
Palo Alto, CA
I was extremely impressed with the service provided by Dave this morning. He took the time to explain what to do and how to prevent further problems with our garage door. He was both professional and knowledgeable and really took pride in his work and in R&S Erection. He is the prime example of an excellent employee who represents the company very well and I would recommend Dave and the company to anyone looking for services. Thank you so much for your time this morning!
Was in a desperate need of a new garage due to it buckling big time and almost splitting in half! My garage was out of service :( I shopped around and got a lot of different quotes but wasn't sure what type of work and product I was going to get. Lucky for me my neighbors garage door also needed replacing and that's how I meet Dave! Really cool guy, down to earth and very knowledgeable about garage doors! He gave me a business card and after getting the green light from my wife, I called Dave up and made an appointment with him the following day. He came out measured and was able to get me back in service the very next day with a brand new garage door with ALL new hardware! He told me that he would have his technician take a look and my old Liftmaster opener motor and I could make a decision on if I wanted to replace it or not.
I got an awesome technician Martin, showed up on time that morning and totally took care of my new garage door! He was very good at his job and very friendly! He knew exactly what he was doing and let me know that he would make sure everything was working properly before he left. I did decide that I would go ahead and replace my motor and boy was I so glad I did!! Martin installed my new Liftmaster belt drive motor and we love it! Super quite and very smooth! Programmed all my controls for me and setup the panel also! HIGHLY RECOMMEND A++++++
Union City, CA
One Monday morning our 2 car garage door wouldn't open. I called the company and the technician came out shortly within two hours. John Hackett is very friendly & professional, he explained the options to us to fix the problem, he was not pushy at all and knew exactly what the problem was. We were very happy with the job he did and the price was reasonable. Great service, highly recommend.
Our neighborhood had a security gate installed twenty years ago. During that time I have handled the maintenance of the gate for seven folks in the neighborhood. R and S Erection installed that gate and operator, and maintained it to the satisfaction of everyone. Recently I had another custom gate installed on my private property. After researching the price and quality I came back to the tried and true service/ product of R and S. Upon arrival of the gate for installation, I found that I was not happy with the galvanized dip done prior to the powder coating. I was nit picking, but without any argument or attitude the gate was returned to the vendor to be re-dipped. Working with men for over 50 years, one comes to know the men that are on the job to do their job and problem solve, and those that are there to just collect a paycheck. I was thoroughly impressed with the team that serviced the installation of my gate and I highly recommend to anyone the experience of doing business with R and S Erection.
OUTSTANDING SERVICE...Dave the sales rep was extremely professional. I was very impressed he really knows his product. My wife and I did a lot of research and found R&S prices to be very competitive. The day of the install went smooth. Chris and Martin were right on time. They treated us with respect and worked on our home like we were their friends. You just don't find quality service like this anymore. I take my hat off to these guys.
The spring on my garage door opener broke at around 8:00 PM yesterday evening, leaving me unable to open the garage door. Rather than wait until morning, I called R&S Erection, who I have used in the past. The repairman, John, arrived promptly and immediately went to work. He was extremely knowledgeable, professional, and very efficient. As it turns out, the segmented door was missing a latch pin, which caused the spring on the right side of the door to fail. I had him replace both springs, and the missing latch pin. I was very pleased and very satisfied with the work he did. I highly recommend John and R & S Erection of Southern Alameda County.
Union City, CA
When my garage door broke, the land lord had these guys over right away. They were very professional, laid back and quick with it. I'd definitely recommend these guys!!
I'm writing this review for my friend who just replaced a damaged garage door. John was on site early and spent a lot of time explaining the various functions of the door. He was extremely careful to make sure the door was correctly balanced and functioning smoothly. Since this was an older house it was difficult to get the door balanced but John spent a lot of time to get it just right. I was really impressed by the courtesy & professional service that he gave. I called several other companies but am really glad that I choose R&S Erection.
The springs on my old garage door broke suddenly and flew across the garage while the door itself was closing, so I called R & S on a recommendation from the complex Office where I live, they came immediately to look at my door and take measurements. They came back the next morning and installed a new one, took away the old one, all within about 4 hours. I'm very satisfied; the guys who came out were very nice and professional. I highly recommend them.
Union City, CA
Garage door would not close and called R&S for repair service. Found out now residential work is assigned to the Alameda location and was first skeptical whether I get schedule quickly. Well they came out the next day when I was available and John, the repairman, called me 20 minutes before I left work and met me at the exact time I got home...no waiting. He was very knowledgeable and proud of his job and company. Quick diagnosis he determine a gear was broken and provided option to either order replacement part or install either new motor or demo one hardly used that were both with him. I opt for the showroom demo and got a great deal plus he adjusted the door as it was a little heavy and oiled up the whole thing quick, clean and efficient. This guy had excellent service and very customer oriented. I also highly recommend John and R & S Erection of Southern Alameda County.
San Jose, CA
I have called them twice & have had great service. Once, I rammed my car into the door accidentally & they promptly did the repair. Today, I called them & they were here within 90 min, & replaced the gear within 15 min of arrival - fast, courteous, knowledgeable, & friendly. Nick Trinidad was the technician today.
Called R&S and spoke with a very pleasant woman who helped me with my issue. A technician was dispatched to my home to fix my garage door opener that had quit on me. The tech quickly diagnosed my problem and promptly corrected it. While here I had him install a keypad opener for the outside of my home and all was done at a fair price. I would highly recommend R&S for any garage door issues.
Union City, CA
Had a broken spring on my garage door. Dave came by and fixed it really fast and even took the time to fix a annoying squeak too.
I have worked with the Hayward location for many years and they are honest and hard working. Anything doors they can do or make it for you. They have one of the few metal fabrication shops for Gates in the area that sill makes their own products.
My garage door operator (GENIE) was not working correctly, I did some research and decided to go with R&S of Hayward for the new installation. The Tech (John Hackett) arrived on time. John was very courteous and explained thoroughly everything he would be doing; he replaced all the old wiring and installed new the operator and other parts in no time. I would recommend John because he is a professional, very courteous and a hard worker, everything he did works flawlessly. I wouldn't hesitate to use john and R&S again. This repair was for a residential garage door operator.
Excellent service and reasonable prices! They gave a realistic quote over the phone and gave us what seemed to be a good diagnosis. They scheduled a time that worked for us and arrived exactly when they said they would. The technician was courteous and attentive and gave us several options. We were very happy with our service and would highly recommend them!
Union City, CA
This place is great. My first experience with them is when I was attempting to find a bearing plate for an old sectional garage door. The people there were friendly, helpful, and very knowledgeable. They helped me find the right part to my garage door. Since I had such a positive experience with them, I've called them out to service my garage door on several occasions. Each time they were able to resolve my problems. Their technicians are very competent people. I would not hesitate to call them again or refer them to someone else who needs garage door servicing.
I highly recommend R & S. We needed a new garage door. I read the reviews here and decided to give them a try. They did a great job, hauled away our old door, and were reasonably priced.
I don't write reviews often. However, I was so impressed with the service I received from R & S that I m compelled to write one. I had 2 Liftmaster garage door openers installed in October 2009. I did my research, and obtained quotes from several local garage door service companies before settling on R & S.
Their quote was very competitive, but it was the professionalism and courtesy of the young lady answering the phone that sealed my choice. Shannon took the time to help me discern the different models and their unique features. Each of my pre-installation questions was promptly and thoroughly answered via email. My special request for the accessories was cheerfully accommodated. I just felt that she and her company went out of their way to ensure my satisfaction. After the installation, when she sensed lingering puzzlement on my part in using a certain feature, she not only went through the procedure with me step-by-step, but also initiated a call to send the technician back to instruct me in person! Now that's service!
The technician, Nick, was efficient, thorough and knowledgeable. The installation was on time and went without a hitch. Nick reviewed the numerous features of the opener with me, and cleaned up to ensure no nails were left behind in the garage to damage my car. As I mentioned, he returned for a second time to clarify for me the operation of the custom-programmed buttons--as cheerful and courteous as the first time he did the work.
The LiftMaster 3850 Belt Drive HPS with Evercharge Battery Backup is an awesome opener! I love the exterior keypad, the smart control panel with programmable features, and the super quiet operation--true to the many positive reviews I read. As the adage goes, I don't know how I could do without the system for so long.
I am very pleased with the product as well as the superb installation and customer service provided by R & S. Based on my positive experience dealing with Shannon and Nick; I have no hesitation in recommending the company.
I'm a girl and I had no idea why my garage door was not opening. So I did the first thing that I knew what to do. I Google for garage door repair. I called a couple other companies, but none were as friendly and helpful as R&S on the phone. They were also able to come immediately to help figure out and fix the problem. Turns out, I just needed to get a broken spring repaired and they were prompt and friendly in repairing it. Thank you R&S for all your help!!
I was looking for a new garage door for a 40 year old home I bought in Fremont, and first I looked at the big box stores which I'll refer to by their first two letters Ho, Lo, and Se. I then went to check on an independent garage door service I used in the past which was a little cheaper, but basically, all prices quoted were comparable for just a basic garage door (no windows) and the least expensive motor. But then I saw an ad by R&S on CL. It offered a package deal which not only significantly beat the quotes I got, but offered a garage door with windows! and a better motor. I was skeptical at first, it being CL, but I checked the reviews on Yelp and they seemed pretty good, so I contacted them. I spoke with Dave, who is the Regional Division manager, and we set up an appointment for him to come out and look at my home, and sure enough he stuck with the offer on CL, and I accepted the quote on the spot. I chose the color, panel, and window design, and a few days later the R&S receptionist phoned me to set up an appointment for me for the installation a week later (actually just yesterday morning). On the installation day, John, the installer came out and actually came a half hour earlier than scheduled. He was a very friendly personable guy. At first I was a little bit worried that he was the only installer, but sure enough, 4 hours later, he completed a wonderful installation. When it came time to inspect, John went out of his way to show me about the features of the new garage door. He made sure my garage was cleaned of any installation debris and took away my old garage door and motor. He was a great guy. In short, it was a good experience. I felt I got a great deal and excellent service from R&S. I would highly recommend them. If you contact them, ask for Dave K., their regional manager, and John the installer. I don't think you can go wrong with this team.
My garage door came off the tracks and would not budge. I called several places for quotes and ended up going with R&S. Boy, am I so glad I did. Not only was the person answering the phones helpful and friendly, but the technician who responded within 30 minutes was as well. They were very knowledgeably and friendly. I recommend R&S to anyone who wants a job well done for an excellent price.
It is comforting and assuring to know R&S Erection is available 24/7; because residential garage door malfunctions can occur anytime. After their office called me to set up an appointment for the same day, within hours!! Dave Kennedy, Residential Division Manager, arrived promptly and with a smile! Dave assured me that the garage door issue is normal wear & tear and went about his job effortlessly and with the expert knowledge that his long-term relationship with the company displayed. Besides doing a fine job; he gave me tips and explained how best to keep the garage door running smoothly. As he finished, he did a very thorough job of quality-checking his work and happily answered my numerous questions, with patience and confidence. To summarize, I am 100% confident in R&S and the quality of workmanship they provide.
R & S did a superb job on the quoting, installing and customer service of my new high quality door. Impressed with the very nice and knowledgeable installer (JH) as well as the product - it is so quiet to open and close plus the keyless entry is a nice upgrade for my family. Congrats to R&S for generating another happy customer.
Just had a Liftmaster 8550 installed and I love it!!!! It is so quiet and smooth I am in heaven. I can open and close my door from anywhere my phone, my laptop, my pc at work it is the best. If my daughter forgets her key she can just call me to open the door and within 1-2 min the door is opened and my daughter is in the house quickly and safely. Everything from the customer service to the installation and operator itself is awesome! I would recommend R&S to anyone and everyone, I am really happy with my purchase and will be calling them as soon as I get my income tax $ back for a new garage door.
We were very impressed with the fast and professional service that was provided this morning. Chris was so nice and fixed our garage door within a short time. I would highly recommend R & S Erection to anyone looking for a company to repair their garage door. Thank you so much.
I was extremely impressed with their customer service. I called at 730AM on Monday morning regarding my broken garage door. They showed up like 930AM on the same day. John showed up and quickly found out the problem and fixed it. He even recommended replacing the shaft which was damaged from previous installation. John came back the next day to replace the shaft to further preventing any potential problem. He is very knowledgeable and very professional. I wish he was the guy who installed my garage at the first place. Anyway, he fixed all the problems. I’m a very happy with their quality of service and highly recommended. Thank you so very much for everything.
San Jose, CA
The spring for our garage door broke and Dave Kennedy came to my house the next day and replaced the spring and balanced the door in less than 30 minutes. I am very pleased and would recommend them and use them again.
Los Altos, CA
I purchased a Carriage house garage door with a Liftmaster 3800 opener from a very knowledgeable sales rep (Dave K.) who helped me out on picking the right door for my house!! Nick & Joe who came out to install my Carriage house door were extremely professional and I was completely satisfied with the product and their works. I would fully recommend this company and the guys who work there.
I like to take this time to thank the people at R&S Erection. The wife and I wanted to replace the garage door for awhile now. We called R&S Erection on a Friday at 3:15 to see if they can come out to give us a free estimate. Beverly who was helping us on the phone said that they close at 4:30 and see what she can do for us. Beverly was able to get someone to come out today. Beverly told us that Dave will drop by on his way home. After asking Dave some tough Questions on the garage doors and style of doors that might best fit us. The wife and I had a lot to talk about since Dave was the last estimate. We always get two or three estimate on everything we do. On Monday we called R&S Erection and order our garage door. A week later Nick came out and was on time. Nick did such a great job installing the garage door and a garage door opener for us. Nick was a true pro all from start to finish. Not every day you can come across a company that take pride in the work that they do. We are very happy that we went with R&S Erection. They are top notch from start to finish. Thank you R&S
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4 star reviews
Looking for help with my garage door (not working again!). Looking for pricing I spoke via phone to a very helpful knowledgeable person that was able to give me some ballpark numbers and more importantly real help figuring out my problem. Very much appreciate Tracy's help and will be calling them back.
My garage door is now almost 3 years old and I just realized that I never wrote up a review for this company. I have to admit that I was influenced by their weird name--erection company--really! It makes me smile. So I first price checked at what Costco was offering and then got a lower price from this company. Also my next door neighbor was using R&S to replace their door, too. I chose the off white double door style with windows. Those windows added a little bit to the price but they are worth it because now our garage is so much brighter inside. This door is holding up beautifully, the remote controls (2 came with the door) are great--the only problem I have is that the button on the little box on the outside wall no longer works. I need to study that a bit. Maybe I just need a new battery in it. The workers that put in my new door were fast, efficient and really charming. Thank you Guys!!!
The spring in our garage door broke. A neighbor recommended R & S. We called yesterday and they came out this morning. Fixed the broken spring and replaced the old-about-to-break spring on other smaller garage door. Reasonably priced, pleasant staff, and clean job.
R&S installed our garage door 7 years ago. When it started "sticking" we gave them a call and they came out to check, lube, adjust and tighten everything. It seemed to work fine, but within days we realized it was still sticking. This wasn't really their fault, as the problem had always been intermittent. They came back out and discovered a faulty circuit board, which they ordered and replaced. They didn't charge labor for the two follow-up visits (one of which they would have had to make even if they had diagnosed the problem during the first visit). Each time they arrived on time and were very helpful and courteous. R&S is the kind of company I'll continue to use and recommend.
Called R & S when my garage door had trouble both closing and opening. Had a feeling it was the motor. They sent John out with two motors (that same day)...he tried to adjust the current motor but confirmed it wasn't running continuous. Replaced the old motor and was very professional and knowledgeable and efficient. He was in/out in less than 2 hours. Provided great customer service and I'm happy with my garage door again. The other companies couldn't come out for at least 1 week. Great service...Thank You.
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It’s rare to find a company that has a commitment to integrity that equals the highest level of quality work. R&S is one of those companies. I’ve managed apartment complexes for over 20 years and I can tell you, dependability is everything. Large or small jobs, it doesn’t matter, you will get their best customer service...every time. R&S is top Shelf.
Both Dave and Edgar were awesome! Dave was very knowledgeable, professional and provided us with a detailed estimate -- taking the time to answer our questions and concerns. Edgar was a terrific installation man. He too was professional and did an amazing job of installing our door over a sloping driveway --- looks so wonderful, can't even see the slope! Also, thanks Dave for recommending the "long" panels --- you were right, really makes our small house look bigger and polished -- the traditional multiple small squares would have looked way too busy. R & S provided us with excellent service and a quality product!! We will definitely recommend your company!
I called R&S first thing in the morning with my car stuck in the garage. I talked to Kristine and she was able to get me a technician out to my house first thing in the morning to help me. Chris who was my technician was able to tell what was going on with my garage door. I had a broken spring. After talking with Chris and going over my options, I decided go with two new springs and 30 mins later I was back up and running. I would highly recommend R&S to anyone needing garage door repairs!
I love this company! They did an awesome job from the beginning till the end. I dealt with Dave and he was very responsive and gave me updates on my ordering status. The guys who came and did the install did a wonderful job. They worked straight for 4 hours and cleaned up and left me with a gorgeous garage door! Very honest and fast workers. I can totally trust them. Honestly this is better than going through HOME depot or Lowe's. I did my homework before committing to R & S and found this is the best choice with no hassle. I would definitely recommend them to friends in a heartbeat.
When my garage door became damaged and inoperable I automatically called RS because they installed my first door. The experience this time was excellent as expected. From making the initial appointment to selecting the new door and type of opener to the installation, all were done at the arranged times..Edgar, does excellent work and was highly informative on the warranties and operation of the openers and keypad. Also receiving the invoice and receipts via email was very helpful for my record keeping Thank you. Best experience.
Your quick response and friendly attitude is well appreciated. The installed price of the garage door was very fair and I like the appearance of the product. Also your tech installer was very efficient and did a great job too.
We have used R&S since the day they put our control gate in years ago. Whenever we have a problem they are quick to resolve it as soon as possible. They are professional and thorough and do what they say they're going to do. Thanks for all the years of backing up your product.
Very honest and hard working. They are absolutely honest in explaining why or how the door is not functioning properly due to normal wear and tear or damaged. For me all it took was three phone calls and job was completed. I didn't have to visit or be there at the property which saved me a whole lot of time and frustration. Number one!
Their price is the lowest among those I contacted, and very responsive to my request. I am in SJ, they drove all the way from Hayward, The technician was helpful and honest, he gave me several options to my problems, and gave me pros and cons to help me make my decision. He also took pictures of my garage doors to save as a record, I will definitely use them next time, and recommend it to others.
The day the technician was here to fix our problem, the garage door closed with no problem. He patiently explained that if the motor was clicking and the light blinking, then it HAD to be the electronic eye. He said one eye was higher than than other and they weren't aligned properly. So he adjusted one eye downward. The door then continued to close just fine. I also asked that he give the door a tune up, which he did. However, for two evenings of the past four days since his visit, the door has again not closed properly. So I tried adjusting one of the eyes downward has he showed me. If the door continues to balk when closing, I'll be calling back for a visit by your technician.
The appointment from 2-4 o'clock was great. Arrived close to 2 which is a + in my book. He was tentative to what the problem. He was a very courteous in his manor which is hard to find now days. He knew what needed to be done and it was a matter of minutes and he had the problem fixed, and tested several times to make sure the problem was resolved.
R&S was very responsive and sent a technician the very next day he arrived on time, explained the repair thoroughly, did preventive maintenance on the other door and was out within the hour Well-prices and professional.
My garage torsion spring broke over the weekend and waited until Monday to make a call to R&S Erection to have my spring replaced. Kristine was able to get a service person to work on my garage the same day. Service person arrived promptly and was very professional. My garage was repaired within 30 min. Overall, I am very pleased and satisfied with the service and experience with R&S Erection Garage.
My concerns and questions were were answered to my satisfaction. The family is happy with the new garage door and opener, looks nice and quiet to operate. Service was excellent from Christine, Dave, and Edgar the installer.
As all of my experiences with you in the past have been, this one too was excellent. The service provider called to let me know he had completed another job sooner than he expected & asked if he could come earlier. This worked well for me too so he came. He immediately spotted the problem, a broken spring & told me what would be involved in the repair. We discussed an upgrade to a stronger spring & I felt that would work well for me.
He did his work efficiently, quickly, explained what was done & answered all of my questions. I was very pleased with him & his work.
Another great job by R & S.
Please allow my family and I to thank you and everyone involved from beginning to end; it was a pleasure working with your R&S team. My wife and I can be ‘particular’ (and perhaps even misconstrued as difficult at times) lol, but your patience and guidance were stellar. Dave was knowledgeable, comforting, reassuring and pleasant. He was positive and responsive. Edgar! I cannot speak highly enough about Edgar; he was kind, productive, and very professional. In fact, the entirety of the R&S group we had the pleasure of working with was absolutely 100% professional. We could not be happier with the process, the quality of the product, and the installation. Thanks again, and we will absolutely recommend anyone we can to your business/team.
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